A couple weeks ago, I had the opportunity to fly out to gorgeous Salt Lake City and meet the team behind Mozy. What started out as an impromptu meeting turned out to be a day of great insight to what they’ve got coming up.

I first met with Mozy’s Customer Support team, and told them this is one of the biggest faults with Mozy’s system. They’re well aware of this problem, and have been working for months on revamping how the company handles customer support. This is great news for all Mozy customers! While I can’t reveal details, I can tell you that no longer will you have to rely on scripted outsourced customer support to answer your questions. People with real experience with Mozy will be answering your questions, providing you the support you need.

I then got a preview of Mozy 2.0. Yes, Mozy 2.0 is coming! You’d think that a company that just does online backups would build a product and leave it alone. But there are some huge features that are being added to version 2.0 of Mozy. I’m dying to try it out!

Later in the day, I met with Nate (aka @mozy on Twitter) and talked about their social media plans. There’s going to be some new contests this year, and some great infographics (remember, How Much is a Petabyte?). If you’re on Twitter, follow @mozy – but if you need support, message @mozysupport.

After a break, we drove to a secret location to one of Mozy’s data centers. After seeing this place, and talking with one of Mozy’s engineers, I feel much safer that my data is with Mozy. Some features of the datacenter:

• Built ontop of a hill, surrounded by a large fence
• 24/7 security
• Security guards behind bullet-proof glass & walls made of 2 layers of Kevlar.
• To gain entry to the server area, you must pass through 2 sets of doors locked by keycard & biometric scanners. Mozy’s servers are behind a “cage” – metal fencing surrounds their leased space, so other tennants cannot reach Mozy’s data.
• Multiple levels of power redundancy means they will not lose power.
• The entire structure sits on hockey pucks in petri dishes (my laymen terms), allowing the building to sway in the event of an earthquake. The concrete surrounding the building falls into the basement if the building needs to move (watch your step!)

I wanted to take pictures, but had to hand over my ID & sign a release saying I wouldn’t take any photos or video while in there

Other than meetings, I was able to tour the Mozy offices, enjoy some great food, and try my hand at Slick Track Racing. The glimpse of the future of Mozy’s product, service and support was an amazing opportunity, and I’m glad I got to visit them. I hope to be able to get my hands on Mozy 2.0 soon! Once I do, our Mozy review will be changing, reflecting all of the new features that Mozy 2.0 has to offer.

By the way… if any other online backup company wants to invite me out to visit them, I’m open to the opportunity

Disclosure: As stated in our “About” page, we are compensated when we refer users to many of the services listed on OnlineBackupsReview.com, but in no way does that impact what we report.

Tags: Mozy

This entry was posted by Eric Nagel on Thursday, April 29th, 2010 at 11:56 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.