Shortly after releasing version 2.0 of the MozyHome online backup service, Mozy today unveiled their online support community at community.mozy.com.
Within the Mozy support community, you can post a message to the message boards, where a Mozy support staff or experienced user will respond to you, read the Knowledge Base, browse through Documentation, or view Video Tutorials. You can also file and follow-up on Support Tickets.
This is a huge improvement from the outsourced support system that was previously used. For users to be able to give feedback helps both the users (by receiving timely answers and direct answers to their problems) and Mozy (by allowing them to focus on customer-specific problems, versus general user-errors).



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